Frequently Asked Questions (FAQ)
Welcome to the Sckrunchi FAQ page! Below, you’ll find answers to the most common questions about our 22-momme silk scrunchies, product care, shipping, returns, and more.
General Product Information
1. What makes Sckrunchi silk scrunchies special? Our scrunchies are made from 22-momme silk, which is thicker and more durable than standard silk. They help reduce hair creases, frizz, and breakage, keeping hair hydrated and healthy.
2. Are Sckrunchi scrunchies suitable for all hair types? Yes! Our scrunchies are designed to be gentle on all hair types, including straight, curly, wavy, and coily hair.
3. What sizes are available? We offer small, medium, and large scrunchies to suit various hair types and styles.
Care Instructions
4. How do I care for my Sckrunchi silk scrunchies? Hand wash in cold water with a gentle detergent. Avoid twisting or wringing out the scrunchie to prevent damage. Lay flat to air dry.
5. Can I machine wash my scrunchies? Machine washing is not recommended as it can damage the silk fibers. Hand washing will help maintain their softness and longevity.
Ordering and Shipping
6. How long does shipping take? Orders typically process within 1-2 business days. Shipping times vary depending on your location, but most domestic orders arrive within 3-7 business days.
7. Do you offer international shipping? Yes, we ship internationally! Shipping times and rates vary by destination. Additional customs fees may apply.
8. How can I track my order? Once your order is shipped, you will receive a confirmation email with a tracking number.
Returns and Exchanges
9. What is your return policy? We accept returns within 7 days of purchase for unused, undamaged items in their original packaging. Products must be returned within 7 days of the delivery date. Customers are responsible for return shipping fees.
10. How do I initiate a return or exchange? To start a return or exchange, please contact our customer service team at support@sckrunchi.com with your order number and details.
11. Can I exchange my scrunchie for a different size or color? Yes, exchanges are accepted if the item is in its original condition. Reach out to us to arrange an exchange.
Gift Orders
12. Do you offer gift wrapping? Yes! We offer gift wrapping for an additional fee at checkout. Each item will be wrapped with care and a personalized note can be added.
13. Can I send a gift directly to the recipient? Absolutely! Just enter the recipient’s address at checkout and select the gift option.
Promotions and Discounts
14. How can I stay updated on sales and promotions? Sign up for our newsletter to receive exclusive discounts, early access to sales, and updates on new products.
15. Can I use multiple discount codes on one order? Only one discount code can be applied per order.
Account and Orders
16. Do I need an account to place an order? No, you can check out as a guest. However, creating an account allows you to track orders, save your shipping information, and access order history.
17. How do I update or cancel my order? Orders can be modified or canceled within 24 hours of placement. Contact our customer service team as soon as possible for assistance.
Contact Us
18. How can I contact customer support? You can reach us through our Contact Us page. We aim to respond within 24 hours on business days.
If you have any questions that weren’t answered here, feel free to reach out. Thank you for choosing Sckrunchi!